1. Introduction

Mirage Moolah ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our social casino services.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, date of birth, username
• Contact Information: Email address for customer support
• Age Verification: Date of birth and verification documents to confirm you are 18+
• Communication Records: Support tickets, emails, and other communications

2.2 Technical Information

We automatically collect certain technical information through cookies and similar technologies:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on site, click patterns, session duration
• Gaming Activity: Virtual currency transactions, game preferences, achievement progress
• Performance Data: Loading times, error reports, technical diagnostics

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To provide and maintain our social casino platform
• Account Management: To create and manage your user account
• Age Verification: To ensure compliance with 18+ age requirements
• Customer Support: To respond to your inquiries and provide assistance
• Platform Improvement: To analyze usage patterns and improve our services
• Security: To detect and prevent fraud, abuse, and security threats
• Legal Compliance: To comply with applicable laws and regulations
• Communication: To send important updates about our services

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our platform
• Legal Requirements: When required by law, court order, or government regulation
• Safety and Security: To protect the rights, property, or safety of our users or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Regulatory Compliance: With gaming regulators as required by our licenses

5. Data Protection for Minors

Our services are strictly for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we discover that we have collected information from someone under 18, we will immediately delete such information and terminate the associated account.

Parents or guardians who believe their child under 18 has provided personal information to us should contact us immediately at help@miragemoolah.com.

6. Your Privacy Rights

Under PIPEDA and other applicable privacy laws, you have the following rights:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request limitation of processing of your information
• Objection: Object to certain types of processing
• Portability: Request transfer of your information to another service
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, contact us at help@miragemoolah.com. We will respond to your request within 30 days.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: All data transmission is protected using SSL/TLS encryption
• Access Controls: Strict access controls limit who can view your information
• Regular Audits: We conduct regular security assessments and audits
• Employee Training: Our staff receive regular privacy and security training
• Incident Response: We have procedures for responding to security incidents

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Account Information: Retained while your account is active and for 7 years after closure
• Transaction Records: Retained for 7 years for regulatory compliance
• Support Communications: Retained for 3 years after resolution
• Technical Data: Retained for 2 years for security and improvement purposes

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.

Types of cookies we use:

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand how you use our site
• Functionality Cookies: Remember your preferences and settings

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than Canada. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you of significant changes via email or website notice
• Obtain your consent for material changes that affect how we use your information

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

For privacy complaints or concerns, you may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

13. PIPEDA Compliance

This Privacy Policy and our data practices comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). We adhere to PIPEDA's ten privacy principles:

1. Accountability
2. Identifying Purposes
3. Consent
4. Limiting Collection
5. Limiting Use, Disclosure, and Retention
6. Accuracy
7. Safeguards
8. Openness
9. Individual Access
10. Challenging Compliance