Frequently Asked Questions
Everything You Need to Know
Find answers to common questions about our social casino platform, virtual currency system, and responsible gaming practices.
General Questions
Is this real money gambling?
No, Mirage Moolah is a social casino using only virtual currency - no real money gambling. All games use virtual coins for entertainment purposes only. You cannot win real money or cash prizes. For more information about responsible gaming, please visit our Responsible Gaming page.
Who can play at Mirage Moolah?
Players must be 18 years or older to access our social casino platform. Age verification is required during registration to ensure compliance with gaming regulations.
Is Mirage Moolah licensed and regulated?
Yes, we are licensed and regulated by multiple Canadian gaming authorities including AGCO (Alcohol and Gaming Commission of Ontario), BCLC (British Columbia Lottery Corporation), and AGLC (Alberta Gaming, Liquor and Cannabis Commission). We have over 10 years of experience in the social casino industry.
What games are available?
We offer a wide variety of social casino games including slot machines, poker (Texas Hold'em, Omaha), blackjack, roulette, and other classic casino games. All games use virtual currency only.
Is my personal information safe?
Absolutely. We use industry-standard security measures including SSL encryption and comply with all privacy regulations. For detailed information, please review our Privacy Policy and Security page.
Account & Registration
How do I create an account?
Click the "Sign Up" button and complete the registration form. You'll need to provide a valid email address and confirm that you're 18 or older. Age verification is required as part of our compliance with gaming regulations.
What is the age verification process?
During registration, you must confirm that you are 18 years or older. We may request additional documentation to verify your age as part of our Know Your Customer (KYC) procedures. This includes checking government-issued identification documents to ensure compliance with gaming regulations.
I forgot my password. How can I reset it?
On the login page, click "Forgot Password" and enter your email address. We'll send you instructions to reset your password securely.
Can I change my email address?
Yes, you can update your email address in your account settings. For security reasons, you may need to verify the new email address before the change takes effect.
How do I delete my account?
If you wish to delete your account, please contact our support team at help@miragemoolah.com. We'll process your request within 24 hours and permanently remove your personal information in accordance with our privacy policy.
Virtual Currency
What is virtual currency?
Virtual currency consists of digital coins used exclusively for entertainment within our social casino. These coins have no real-world monetary value and cannot be exchanged for real money. For more information about virtual currency and responsible gaming, please visit our Responsible Gaming page.
How do I get virtual coins?
You receive virtual coins through daily rewards, achievement rewards, special promotions, and by completing various challenges within the platform. All virtual currency is provided for entertainment purposes only.
Can I purchase virtual currency with real money?
No, our platform operates as a social casino where virtual currency is provided through gameplay rewards only. No real money transactions are involved in our gaming experience.
What happens to my virtual coins if I don't play for a while?
Your virtual currency balance is maintained in your account. However, we recommend regular play to take advantage of daily rewards and special promotions that can increase your virtual coin balance.
Are there limits on virtual currency?
As part of our responsible gaming practices, we may implement certain limits on virtual currency accumulation and usage to promote healthy gaming habits. These measures are designed to maintain the entertainment focus of our platform.
Technical Support
What browsers are supported?
Our platform works best with modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated to the latest version for optimal performance and security.
Can I play on mobile devices?
Yes, our platform is fully responsive and optimized for mobile devices including smartphones and tablets. You can access all games and features through your mobile browser.
The games are loading slowly. What can I do?
Slow loading can be caused by internet connection issues or browser cache. Try clearing your browser cache, checking your internet connection, or switching to a different browser. If problems persist, contact our support team.
I'm experiencing technical issues. How can I get help?
Contact our 24/7 support team at help@miragemoolah.com with details about the issue you're experiencing. Include information about your browser, device, and any error messages you've seen.
Do you have system requirements?
Our platform is designed to work on most modern devices. We recommend a stable internet connection, updated browser, and sufficient device memory for the best gaming experience.
Still Have Questions?
Can't find the answer you're looking for? Our support team is here to help 24/7.